Terms of service

GENERAL OVERVIEW

Welcome to LUXXARRO! The terms "we," "us," and "our" refer to LUXXARRO.

LUXXARRO operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience ("Services"). Our store operates on the Shopify platform, which enables us to provide our Services.

The following terms, along with any policies referenced here (the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are of the legal age required to use online stores in accordance with the laws of your country or region.

If you allow minors to use our Services through your devices, you are fully responsible for their activity.

To use the Services, including placing orders, you may be asked to provide certain information, such as your email address, payment, and shipping details.

You agree to provide accurate, complete, and up-to-date information to ensure that we can properly process your orders and provide the Services.

You are responsible for maintaining the confidentiality of your account details and for all actions taken through your account.

We recommend that you do not share access to your account with third parties.

SECTION 2 — OUR PRODUCTS

We strive to accurately display our products and services on our online store, including their descriptions, specifications, and images.

Please note that the actual color and appearance of products may slightly differ depending on the settings of your device or screen.

We reserve the right to periodically update, clarify, or change product descriptions, prices, availability, and other information on the site to maintain its accuracy.

In some cases, products may be temporarily unavailable or removed from sale.

We may also impose limitations on the quantity of products in one order to ensure fair distribution and availability for all customers.

SECTION 3 — ORDERS

By placing an order, you submit a request to purchase products through our online store.

After placing an order, you will receive confirmation of its receipt. This confirmation does not automatically mean that the order has been accepted.

An order is considered accepted only after confirmation from our side and successful payment processing.

Please double-check all entered information before submitting the order. After confirming the order, the ability to make changes or cancellations may be limited.

If there are any changes or questions regarding your order, we may contact you using the contact information provided during checkout.

Returns, exchanges, and refunds are processed in accordance with our separate Return and Refund Policy.

Products purchased through our store are intended for personal use only, unless otherwise agreed in writing by us.

SECTION 4 — PRICES AND PAYMENT

Prices for products and services are displayed in our online store and are valid at the time of order placement.

Unless otherwise specified, prices may not include taxes, shipping costs, or other applicable fees, which will be calculated during checkout.

From time to time, we may offer special promotions, discounts, or sales. In such cases, the relevant terms will apply as specified within the offer.

To complete an order, you may be asked to provide payment, contact, and other information necessary to process the order.

Payments are processed through secure payment services. Once payment is successfully processed, you will receive an order confirmation.

We reserve the right to cancel or decline an order in case of suspected fraud, pricing errors, technical mistakes, or product unavailability.

SECTION 5 — SHIPPING

We strive to provide timely and reliable delivery of all orders.

Shipping times indicated on the website are approximate and may vary depending on logistics partners, customs procedures, weather conditions, peak seasons, or other circumstances beyond our control.

In case of delays, we recommend contacting our support team for up-to-date information about the status of your order.

Risk of loss or damage passes to you upon delivery of the product to the address provided, in accordance with applicable law.

SHIPPING RATES & ESTIMATED TRANSIT TIMES

United Kingdom

• Delivery time: 2–3 business days
• Shipping fee: £5.99
• Free shipping on orders over £50

Czechia

• Delivery time: 1–2 business days
• Shipping fee: 49 Kč (Pick-up point) / 99 Kč (Home delivery)
• Free shipping on orders over 2,000 Kč

European Union

• Delivery time: 3–5 business days
• Shipping fee: €18.00

International

• Delivery time: 5–10 business days
• Shipping fee: £23.99

Final shipping costs are calculated at checkout based on your specific delivery address.

SECTION 6 — INTELLECTUAL PROPERTY

All materials presented on our website, including text, images, graphics, logos, design, website structure, and other content, are owned by LUXXARRO or used legally.

These materials are provided solely for personal, non-commercial use for browsing and making purchases on our online store.

Any copying, distribution, reproduction, modification, or other use of website materials without our prior written consent is prohibited.

The name LUXXARRO, logos, design, and related branding elements are part of our intellectual property.

All other trademarks mentioned on the site are the property of their respective owners.

SECTION 7 — THIRD-PARTY TOOLS

Occasionally, within our Services, you may be given access to third-party tools or services.

Such tools are provided for your convenience and may be governed by separate terms of use set by the respective providers.

We recommend reviewing the terms of use for such services before using them.

We aim to provide access only to verified and reliable tools, but we cannot guarantee continuous availability, compatibility, or error-free operation of third-party services.

SECTION 8 — LINKS TO THIRD-PARTY RESOURCES

Our website may contain links to third-party websites or services for your convenience.

Please note that these third-party resources may have their own terms of use, privacy policies, and rules that differ from ours.

We recommend reviewing the terms and policies of the respective sites before interacting with them or making any purchases.

We do not control the content, terms, or practices of third-party sites and are not responsible for their activities within the scope allowed by law.

If you have questions or issues regarding products or services provided by third parties, we recommend contacting the respective provider directly.

SECTION 9 — RELATIONSHIPS WITH SHOPIFY

LUXXARRO operates on the Shopify platform, which enables us to provide our Services.

However, all sales and purchases you make in our store are directly with Luxxarro.

By using the Services, you acknowledge and agree that Shopify only provides the technical platform for operating the online store and is not a party to the purchase agreement between you and LUXXARRO.

Shopify is not responsible for the fulfillment of orders, delivery of goods, or their conformity to the descriptions to the extent permitted by applicable law.

Nothing in this section limits your legal rights as a consumer.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is processed in accordance with our Privacy Policy.

In some cases, data processing may also be handled by the Shopify platform according to its Privacy Policy.

By using the Services, you acknowledge that you have read and understood the relevant privacy policies.

Since the Services are hosted on the Shopify platform, Shopify may process technical and user data related to access to the Services for their functioning, security, and improvement.

Information you provide through the Services may be transmitted to Shopify and other service providers involved in processing orders, including payment systems and delivery services, to the extent necessary to fulfill the order and in compliance with applicable law.

SECTION 11 — FEEDBACK

By submitting, uploading, posting, emailing, or otherwise transmitting any ideas, suggestions, reviews, feedback, plans, or other content (collectively, "Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for the purpose of operating, improving, and promoting our Services.

You also represent and warrant that:
(i) you own or have all necessary rights to the Feedback;
(ii) you have disclosed any compensation or incentives received in connection with providing the Feedback;
(iii) your Feedback complies with these Terms.

We are not required to keep Feedback confidential, pay compensation, or respond to it.

We may, but are not required to, monitor, edit, or remove Feedback that is illegal, offensive, infringes on third-party rights, or violates these Terms.

You agree that your Feedback will not infringe on the rights of third parties, including copyrights, trademarks, privacy rights, or other rights.

You also agree not to submit content containing harmful software, false information, or misleading materials.

You are responsible for the Feedback you post and its accuracy.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, the Services or content on the website may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping charges, delivery times, and product availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and update information on the website or in the Services at any time without prior notice.

If a significant error in the information related to your order is identified (for example, pricing or product availability error), we will contact you for clarification or offer cancellation of the order with a full refund.

SECTION 13 — PROHIBITED USE

You may access and use the Services only for lawful purposes.

You may not access or use the Services directly or indirectly for:
(a) any illegal or malicious purposes;
(b) violating any applicable laws or regulations;
(c) infringing on our or third-party intellectual property rights;
(d) harassment, defamation, harm, threats, intimidation, or discrimination;
(e) transmitting false or misleading information;
(f) uploading or distributing materials that violate these Terms;
(g) sending unsolicited advertising material;
(h) impersonating another person or organization;
(i) engaging in any activities that may disrupt the Services or cause harm to us or other users.

Additionally, you agree not to:
(a) upload or transmit harmful code;
(b) reproduce, copy, or use the Services for commercial purposes without permission;
(c) collect or track personal data of others without lawful grounds;
(d) engage in spamming, phishing, or unlawful data collection;
(e) interfere with or bypass security systems of the Services.

We may suspend or restrict access to the Services if these Terms are violated.

SECTION 14 — TERMINATION OF AGREEMENT

We may terminate this agreement or limit your access to the Services if you breach these Terms or applicable laws.

Where possible, we will notify you of such termination, except in cases where it is impossible or impractical for security or legal compliance reasons.

You remain responsible for all amounts due up to the date of termination.

The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination of Agreement, Warranty Disclaimer, Limitation of Liability, Indemnification, Severability, Waiver of Rights; Entire Agreement; Assignment of Rights, Applicable Law, Privacy Policy, and any other provisions that, by their nature, should survive termination.

SECTION 15 — WARRANTY DISCLAIMER

The information provided on the website or through the Services is for general informational purposes only.

We strive to ensure its accuracy and relevance; however, we cannot guarantee that such information is always complete, accurate, or up-to-date.

You use this information at your own risk.

Except as explicitly stated by Luxxarro, the Services and products offered through the website are provided "as is" and "as available," without any express warranties to the extent permitted by applicable law.

Nothing in this section limits or excludes your legal rights as a consumer.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, LUXXARRO, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, as well as Shopify and its affiliates, are not liable for any indirect, incidental, special, or consequential damages, including, without limitation, lost profits, lost income, data loss, or similar damages arising out of your use of the Services or purchased products.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for:
• death or injury caused by negligence;
• fraud or intentional misrepresentation;
• breach of your legal rights as a consumer.

To the extent permitted by law, our total liability for any claims related to the use of the Services or the purchase of products is limited to the amount actually paid by you for the relevant product or service.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold LUXXARRO, our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers harmless from any reasonable losses, damages, liabilities, or claims by third parties, including reasonable legal fees, arising from:
(1) your breach of these Terms or any documents incorporated by reference;
(2) your violation of applicable law or third-party rights;
(3) your unlawful use of the Services.

This obligation applies only to the extent that such claims arise from your actions or violation of these Terms.

We will notify you of any such claims in a timely manner.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be illegal, invalid, or unenforceable, it will be applied to the fullest extent permitted by applicable law.

The portion deemed unenforceable will be considered separate from these Terms, and it will not affect the validity or enforceability of the remaining provisions.

SECTION 19 — WAIVER OF RIGHTS; ENTIRE AGREEMENT

Failure or delay by us to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, as well as any policies or guidelines posted on this site or related to the Services, constitute the entire agreement between you and us and govern your use of the Services.

They supersede any previous or concurrent agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 — ASSIGNMENT OF RIGHTS

You may not delegate, transfer, or assign these Terms or any of your rights or obligations hereunder without our prior written consent.

Any attempt to do so will be considered invalid.

We reserve the right to assign, transfer, or delegate these Terms, as well as our rights and obligations hereunder, in circumstances permitted by law.

SECTION 21 — APPLICABLE LAW

These Terms, as well as any individual agreements under which we provide the Services, are governed by and construed in accordance with the laws of the jurisdiction where LUXXARRO'S main office is located.

You and Luxxarro agree to exclusive jurisdiction and personal jurisdiction in the courts located where our main office is based, unless mandatory consumer protection laws require otherwise.

SECTION 22 — HEADINGS

The headings used in these Terms are included solely for convenience and do not affect the interpretation of the content.

SECTION 23 — CHANGES TO TERMS OF SERVICE

You may review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, amend, or replace any part of these Terms by posting updates to our website.

You are required to periodically check the site for changes.

We will notify you of any significant changes to these Terms in accordance with applicable law.

Your continued use of the Services after any changes to these Terms takes effect will signify your acceptance of those changes.

SECTION 24 — CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please send them to us at: hello@luxxarro.com

Legal Information

LUXXARRO is a trading name of RAEBURN LIMITED, a company registered in England and Wales.

Company Number: 16509824

Registered Office Address:
181 Raeburn Avenue, Surbiton, KT5 9DE, United Kingdom